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Shipping Shipping

Shipping violet moon works Summary

Paid orders placed before 12:00 noon EST Melbourne generally ship within 1 to 3 days depending on the item and how busy we are processing previously placed orders. Express With Signature is scheduled to arrive next business day. Parcel Post takes normal Australia Post delivery times. We ship to street and Australia Post PO Boxes.

Delivery times are based on the published delivery times of Australia Post and Couriers and are not guaranteed by violet moon works. We will not refund or accept returns on any item that fails to be delivered on time as a result of delays or errors by delivery services, couriers and their agents or incorrectly entered address information by you.

If you want security of delivery then please choose Express With Signature. Our best advice is plan ahead, if your require an item on a Friday night select Express Post with signature and place the order Tuesday before 12 noon EST. Remember there must be someone at the delivery address to sign for the item. You can use a work address; but remember it is Australia Post policy to deliver only to the ground floor. A receptionist can sign for it just make the receptionist aware of the situation. (What actually happens is up to the Australia Post contractor who may indeed deliver above the first floor).

Some items maybe order in items or we are awaiting delivery, the products most likely to fall into this category are books, machinery, specialty items. 98% of items ship as stated. If there is a waiting period it is generally measured in days rather than weeks. The reason being transport hold ups, customs (Border Force) inspections and weather, which can shut cargo airports or mechanical breakdown causing delivery delays.

No items are shipped on National, Victorian and Geelong local public holidays.

Full information

Shipping within Australia
Either by Australian air Express, Parcel Post or Express Post with signature, you can select to send by Express With Signature or Parcel Post. Goods shipped by Express With Signature or Parcel Post can be sent to either a street address or a Post Office Box within Australia. Express With Signature deliveries to a Post Office Box maybe delivered later than normal. All methods of shipping will require a signature on delivery except for Parcel Post. If no-one is available to sign for the delivery then the courier should leave a card with information regarding delivery.

International Shipping
You must supply a street address for delivery. The customer is responsible for compliance to import regulations and conditions of the destination country. We ship all international items with a Commercial Invoice and a Customs Declaration. Items are shipped by ECI (Express Courier International) or FedEx. We will select the fastest and safest delivery method based on your address and country. All methods of shipping will require a signature on delivery. If no-one is available to sign for the delivery then the courier will leave a card with information regarding delivery or attempt a repeat delivery the following business day. International Shipping times are country and your address dependent, but typical times are 3 - 7 days from placing your order to major cities in Asia - Pacific region, North America and Europe. Once we process your order we will send you information that will allow you to track your shipment on the Internet.

Shipping Notifications
A confirmation e-mail will be sent when you place your order (subject to supply of a correct email address and Internet connection). When your order is sent you will receive an e-mail advising of the shipping method with a tracking or Parcel number included.

Shipping by Express With Signature
If you select Express With Signature and your postcode is not in the Express With Signature Network then the delivery time will be the fastest possible delivery on a non-guaranteed basis by Australia Post.

Exceptions to Delivery Times

Your postcode is not in the Australia Post Express With Signature Network for items sent from Victoria.
Some orders over 20 Kilograms and/or unusual quantities. Maximum Length 105 cm Girth 140 cm.
Venetian masks, over sized items and items requiring special packaging. Some books, DVDs and CDs are subject to delayed shipping - generally a matter of days
Depending on your delivery address, time for these items is normally 1 - 8 days from shipping day.
Incorrect address information supplied may result in your delivery being delayed.
Orders paid for by Direct Deposit will not ship until the funds are cleared.

If you need more information regarding a shipping time please contact us.

*Australian Eastern Standard Time for Melbourne. Daylight Savings Time Observed.
**Business Days are Monday to Friday inclusive. Excludes National, Victorian and Geelong specific Public Holidays.

***See Australia Post Domestic Parcels National Network

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  Monday 10 December, 2018       
Geisha & Maiko
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performing arts specialists