1. We collect information so we can either send you
items you have purchased or in response to a question or advice by email. We use
your phone number to quickly clarify a matter concerning merchandise or
accidently incorrect information entered in placing an order. If it concerns
your credit card details we will not give you all the data over the phone only
that which is relevant, such as checking the expiry date. You can tell us you
will phone us back as a security measure.
2. We use your information to
ascertain there is no fraudulent use of credit cards. If we suspect fraud we
will pass the credit card information to the National Australia Bank Merchant
Services. An example is we suspect someone has obtained part or all of your
credit card details and is using the data to make purchases. This applies to all
merchants that accept card payments.
3. We take all reasonable steps
to keep your data safe.
4. We will use your email
address to send you product information issues, promotional material and coupon
codes. You can opt out by selecting the menu item “Contact and Company
Information” and going to the bottom of the page.
5. We do not sell or give your
information to any third party unless we are directed to by law. An example
would be the Federal Police have a court order to make available your
information. The direction by law applies to all retailers whether it is a
traditional trader or an Internet trader.
Privacy in detail:
Violet Moon Works is committed to supporting the
National Privacy Principles which set clear standards for the collection,
access, storage and use of personal information which we obtain as part of our
normal business operations.
We have procedures to ensure that all personal
information is handled sensitively, securely, and in accordance with the
National Privacy Principles.
- matters of which you should be aware regarding
information we may collect about you
- our policies on the management of personal
- generally, what sort of information we hold, for
what purposes, and how we collect, hold, use and disclose that information
What personal information do we collect and store?
So that we can provide goods to you, we may ask for
personal details such as your name, address, telephone number or e-mail address.
Some examples of where we may need these details are on the telephone or online
orders. Privacy law requires us to collect personal information about you only
if it is reasonable and practical to do so.
Violet Moon Works takes reasonable steps to protect
the personal information it holds from misuse and loss and from unauthorized
access, modification or disclosure. We also take measures to destroy or
permanently de-identify personal information when it is no longer required. The
types of measures we take vary with the type of information, and how it is
collected and stored.
Generally, you have no obligation to provide any
information requested by us. If you choose to withhold requested information
however, we may not be able to provide you with the supply of goods that depend
on the collection of that information, particularly if the collection of that
information is required by law or to verify that there is no fraud issues
related to credit card use.
How is personal information used?
The personal information that we ask for is generally
used to provide goods to you. For example, for a credit card transaction we need
your card number, and a means to identify you as the legitimate owner of the
card. In order to deliver the goods to you, we need your contact details so we
can send your shipment and contact you if there are any problems.
We may also use your personal information to advise
you of new products, promotions and general information relevant to our
inventory and is in the public interest. You have the right to tell us that you
do not want us to send information to you other than for the main purpose for
which we have collected your personal details.
Access to your personal information
We will provide you with access to any of your
personal information we hold (except in the limited circumstances recognized by
If you require access to your personal information,
please write to The Manager, Violet Moon Works, PO Box 1988 Geelong VIC 3220
Australia. Of course, before we provide you with access to your personal
information we will require proof of identity. For most requests, your
information will be provided free of charge, however we may charge a reasonable
fee if your request requires a substantial effort on our part.
Disclosure to other organizations
Violet Moon Works does not make personal information
available to other organizations unless required by law. For educational
customers, we may pass on details to enable verification of your academic status
to the publisher/distributor of the product you are purchasing. This information
will not be used for marketing or other purposes.
Need more information
More information about Privacy law and the National
Privacy Principles is available from the Federal Privacy Commissioner at
Our Terms of Trade